Customer Success Associate

FUNCiFUR is a Swedish pet food tech company. Pets are responsible for 25% of the global meat consumption and we have decided to change that together with driven people like you!
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Do you want to be part of creating the most pawsome experience possible for our pet loving community?

Vi är ett internationellt team varför annonsen är på Engelska, men du måste kunna svenska i både tal och skrift för att söka denna tjänst.

We are now looking for someone who will play a key role in creating and maintaining relationships with our pet loving community. You will interact with new and excisiting customers primarily in digital channels, explaining the many pet and planet benefits of FUNCiFUR’s insect-based products and make sure their customer journey is a smooth ride! To help you achieve this, you will work closely with our experienced vets, the tech-team & sales & marketing - yup, we are driving the pet food revolution all together!

We are a data-driven company and love digital tools that make customer interactions effective, valuable and fun! We therefore believe you are a social and techy individual who thrives in digital platforms like Intercom, Typeform, WooCommerce and Klarna (or is a fast learner). Furthermore, we believe you are like us - you love pets and our planet and want to be part of creating a more sustainable and transparent pet world! 

Shortly about the role:

  • Be the link between FUNCiFUR and our community consisting of new and existing customers in Sweden (and Europe)
  • Communicate in Swedish and English through various digital channels, especially email, chat, SoMe
  • Answer questions, sell our product and solve problems, connected to our brand/products, but also linked to specific orders/technical administration related to our e-commerce platform (WooCommerce)
  • Work closely with different teams and feed in valuable customer insights

The role and level of responsibilities can be flexible depending on previous experience; the most important thing for us is that you have the passion and capabilities (experience is a bonus) to help us reach our purpose and vision through our values. For hungry individuals there are great development possibilites!

We are a small and international team with colleagues in Australia, the Netherlands, Norway and Sweden; hence location can be flexible. That being said, we have most of our four and two legged colleagues based in Stockholm.

We are hiring now and select candidates on a running basis. We are flexible in terms of how much you are willing (and able) to work but also know we are moving fast and need (and will give!) commitment (min approx 75%). 

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Styrmansgatan 51
114 60 Stockholm Directions help@funcifur.com +46721611594 View page

Already working at FUNCiFUR?

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email
@funcifur.com
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